'Donation' Item Type missing when I try to add an Item

[mmadras]

I'm trying to set up a variable amount donation to my online store, but "Donation" is not in my list of Item types. I can't figure out how to get my store to allow for variable amounts.

[Sammie_C]

Hi @mmadras, thank you for reaching out. I see you are new to the Square Community. Welcome!

What options do you have available to choose from? Do you see the option of "Other?" Feel free to submit a screenshot, if you would like.

Please let me know what you see on your side and I can look into this further.

[a_neil]

Was there an answer to this? I am having the same issue when trying to set up a donation item. It only gives Prepared food, physical, digital and other. When I select other, I still have to put in a price and there isn't an option for the donor to enter a custom amount. 

[Sammie_C · Accepted solution]

Hi @a_neil, welcome to the Square Community!

I went ahead and checked in on this with our eCommerce team and they said that the "Donation Item Type" not being available is working as intended. We are currently working on a new streamlined item creation function in the future. So if you were not using the event or donation item types previously, then they were removed.

Our eCommerce team did say that if you are looking to use that Donation Type now, then feel free to let me know and I can send over a manual request for our eCommerce team to get the "Donation Item Type" option back for you. The only stipulation with this option is that if you choose to do this, then you will not be a part of the updated item experience.

In short, if you would like to be part of the updated item experience then you will need to leave things as is, and as a workaround in the meantime, you could create a donation payment link. If not though, you do have the manual route.

Feel free to let me know what you decide and we can go from there!