Domain email

[OGInktherapy]

I’m having trouble connecting my business email to the domain 

[TheRealChipA]

Hi there @OGInktherapy.  You’ve given us no specifics, nothing to go on.  There could be dozens of issues you are having and we shouldn’t need to guess which one(s) apply to you.  Can you please finish your post and explain exactly what your trouble is?  Maybe even with a few screen shots?  Thanks.

[Summer2024 · Accepted solution]

HI @OGInktherapy ! 

First, Let's Verify Your Setup

1. Are you using:

   • Google Workspace through Square?
   • A different email provider?

2. Domain Status

   • Is this a new domain purchased through Square?
   • Did you transfer an existing domain?
   • Are you connecting to a domain from another provider?

Common Issues & Solutions

1. DNS Records
   • Missing or incorrect DNS records
   • MX records not properly configured
   • Incorrect verification records
2. Verification Problems
   • Domain ownership verification pending
   • TXT records not propagated
   • Incorrect configuration settings

Step-by-Step Troubleshooting

→Square Dashboard

→Website

→Domains

→Verify Status

Quick Tips

• Clear your browser cache
• Try using incognito/private browsing
• Check if your domain registration is current
• Verify SSL certificate status

Ultimately, we need the answers to the following questions to help pinpoint the issue 

Could you please share:

1. Which email service are you trying to connect?
2. Where did you purchase your domain?
3. Are you seeing any specific error messages?