Good morning Bernadette,
Thank you for your reply. I'm a professional photographer and my company's website is: https://keystonephoto.net
Running Google Chrome and DuckDuckGo web browsers. In Chrome, tried clearing browser history/cache and also opening new incognito session, in addition to restarting my computer, but nothing works.
My web hosting provider is JustHost.com which offers Weebly access as an Add-On in their marketplace. I purchased Weebly Business from their marketplace. They officially support only WordPress but I chose to create my business website using Weebly because it is much more user-friendly and I'm still trying to learn WordPress.
I was informed by someone that JustHost is a sister company with BlueHost, which apparently maintains their cloud that JustHost users are seamlessly connected to. The hangups I'm currently experiencing started occurring about a week ago when updating (adding/deleting) digital download products in my website's online store. From my perspective, it appears to be a synchronization or authentication issue on the server side in the BlueHost cloud but no way for me to confirm this as an end-user. Their support team is reportedly looking into it as we speak. As a former server administrator, I believe this to be part of a server-side issue on their end, which may have to do with either number of client connections (networking) or database transactions being processed/synchronized, or both, but cannot confirm this.
In any case, it is negatively impacting my business and customers which is something I cannot afford. In online business, your web hosting platform must first and foremost be reliable because your livelihood depends upon it. I've read posts by many others who share how downtime has affected their businesses.
Sincerely,
Chris
