Solved: Re: Pairs with Android phone, tries to connect but... - Page 3

PopcornMonkey · ‎03-09-2016

George · ‎03-09-2016

You can connect your new contactless and chip reader wirelessly via Bluetooth Low Energy or by plugging the USB cable into the hardware hub on your Stand.

To connect your reader wirelessly:

Press and release your reader's button to turn it on.
Go into your device settings to ensure Bluetooth is turned on.
Open the Square app and tap the three lines, then Settings > Card Readers > Connect a Reader. (On an iOS device, you can tap Contactless + Chip Reader.
Press the reader's button for 3–6 seconds to put it into pairing mode.
Release the button as soon as you see the orange flashing lights. If the lights turn red, you've held the button too long and need to try again.
When your reader appears on the screen, tap it. That means it's paired. The reader will be listed as Ready in the app.

Have a look at the video tutorial below, and learn more in our Support Center: Set Up the Square Contactless + Chip Card Reader.

Connect via Bluetooth LE:

Connect via Square Stand:

If you're having trouble with your connection...

First, make sure you're using one a compatible device at http://square.com/compatibility.
Then, check that your device's iOS or Android operating system us up to date
Finally, confirm that you're running the latest version of the Square app.

This article has more troubleshooting tips: https://squareup.com/help/us/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting. If none of these steps work, I will escalate your issue. But hopefully we can figure out the issue to save you the extra back and forth.

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Sean · ‎10-11-2016

@thewineshack - Thanks for confirming, you should be able to use a receipt-printer-to-cash-drawer MultiPRO cable kit to connect your cash drawer directly to your printer. This would free up a USB port for your new reader.

Sean
he/him/his
Product Manager | Square, Inc.

thewineshack · ‎10-11-2016

Thanks, Sean. I've put in an order for a connecting cable.

thewineshack · ‎10-13-2016

Sean-That cable didn't work for me as my cash drawer doesn't accept an RJ 45. Instead i need a USB Type B male to RJ 11. Any help with that?

Sean · ‎10-13-2016

@thewineshack - Well darn it! Sorry for the confusion. You may need to switch to a different cash drawer (not the USB powered one, like an APG VASARIO 1416). It may be worth reaching out to Star Micronics directly, I bet they'd be able to cover all of your options: 1-800-782-7636.

Sean
he/him/his
Product Manager | Square, Inc.

CoffeeBuff · ‎05-04-2016

I have Contactless + chipreader, fully charged, blue tooth on. I hit the tab, and all blue lights come on, but neither device can "see" the Contactless + chip reader. Ideas ?

ginnyb · ‎05-04-2016

I have the same problem, only I have a Samsung Note. When or if I finally get it to pair, when I go to use it again I have to re-pair it. So frustrating!

George · ‎05-04-2016

Sorry for the frustration. Please see the troubleshooting steps above!

malaikalc · ‎05-05-2016

Maggie · ‎06-15-2016

How to use chip reader with a computer

EJ_ · ‎06-17-2016

@Maggie A few others had similar issues. You might find some information in this thread helpful!

woodnnest · ‎06-17-2016

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Kelly · ‎06-20-2016

Hi @woodnnest! Yep, you can use the new Square reader with an iPhone. Check out the answer above for more information.

mtngirl · ‎06-22-2016

My chip reader won't connect to my iphone anymore. I've rebooted the wireless & still won't connect.

Kelly · ‎06-23-2016

@mtngirl Check out George's answer above for some tips on connecting your reader.

EA · ‎06-25-2016

Questions and how to

Kelly · ‎06-27-2016

Sorry to hear that you are having trouble, check out George's answer above for help getting your reader up and running!

BJ1 · ‎07-06-2016

Unable to pair my square contactless + chip reader to my Droid Turbo 2. Anyone having similar problems or success ?

EJ_ · ‎07-06-2016

@BJ1 check out the information that George mentioned in this thread. It should help you out with your connection issues.

keithbuzz · ‎07-19-2016

Samsung S7 - Updated all the various version. I have a square reader. Have install, uninstall, and install it at least 4 times.
It just keeps saying 'connecting..."

Anyone, please.

EJ_ · ‎07-21-2016

@keithbuzz Check out the information in this thread. It should provide some useful information. Make sure you have a solid internet connection and that you keep the Square Register app open while you're connecting the Square Reader.

Ray52 · ‎09-12-2020

I got a new phone and my reader wont connect....it says I need the app. I already have the app.??

How do I connect my new chip Reader?