Hey @dportillo88. Well, I guess if the ability to use item pictures on our POS grids is the most important feature for a POS to have, then you would be correct. But, in this case, Square for Restaurants grids are much more flexible than regular POS, so often I’ve found that if I want to use pictures (which I don’t because they are distracting) I need to adjust them anyway. So adding them manually works for me much better than automatically importing them from my item catalog.
Since you asked for feedback, here it is. I find the Square Restaurants POS to be one of the best that Square (or anyone) offers. It has new functionality that has made my life much, much easier. Since I consider pictures and photos to be unimportant at all on a POS (which customers never see), the fact that Restaurants POS doesn’t use item pictures is completely and unimportant to me. If I or my employees need pictures to do their jobs, I can always add them. I just have to do it manually, which is fine with me.
This is the beauty of all of the different Square POS offerings. If you like a certain one and want to use it, then use it. If you don’t like one —- especially if your most important feature of pictures is missing — then don’t use it and submit a feature request on the Ideate Board to ask them to at least start with the photos in our item catalogs.
It was not marked as resolved, but I completely understand the confusion. Someone (not me) marked my answer as best answer, which is a term I wish they would change to something like “helpful answer” or “possible solution” or something. Anyway, though I was not the one to mark my own answer as “best” (which would be arrogant, eh?) I did unmark it to remove that confusion.
@dportillo88 There was no condescension intended. I was responding to this in your original post:
It seems regular square is better for restaurants than, square for restaurants app ... Does anyone have any feedback?
My post was my feedback. I was using “you” in the royal sense, making a statement for any reader who might feel that the different picture mechanism in the Restaurants POS was a deal breaker. I was one of a team of sellers who spent countless hours beta testing the new Restaurants UI, and giving feedback to the engineers. My efforts in that process weren’t nearly as much as other sellers, but I watched the conversations, the give and take, etc. And, IMO, the final product is one of the best POS on the market for restaurants and other food and beverage establishments. I simply did not agree with your assertion that “…regular square is better for restaurants than, square for restaurants app.” It’s not even a contest, IMO. In my defense, since your post was solely about pictures and since that statement was made in a post about pictures, I think my assumption that it was extremely important to you wasn’t wrong. Having said that…
My apologies for coming across as condescending. Honestly, re-reading my post now I can say that I probably should have said much less than I did, but I’ve never been known for using few words. I can admit that someone who hasn’t read my thousands of posts here might have been offended by the “tone” of my post, whether I intended it to be read with that “tone” or not.
That misunderstanding, unfortunately, is one of the reasons I rarely reply to “what is your opinion/feedback” posts, because of the fact that responses can easily be misunderstood. I apologize for any offense you might have taken.
There is no resolution to the KDS sound issue at the moment. I (and others) mentioned it when we did the beta testing for that, but so far I’ve not seen any fix for it.
This is the Square Seller Community, so most of the answers come from fellow sellers. Occasionally Square moderators will jump in if there is an issue they need to raise with the engineers, or if the issue involves account-sensitive information that needs to be resolved in a more secure, private setting. But usually your should expect replies to come from fellow sellers who use the same products and services that you are inquiring about.
And yes there is a way to add images to POS tiles. See screen shot. Just go to your online dashboard and edit the tile you want to add an image to. You can make the background of that tile either be an image or a color.
I hope all of that helps. If you have other questions, I use Square Restaurants POS all the time now. I no longer use Square KDS for various reasons, including the decision to make it Android only. But that’s my issue, not Square’s.
