Why can't I resend an eGift Card

damienRBCR · ‎05-09-2020

I've resent eGift cards in the past. Most recently a customer reached out saying she put in the wrong email address. When I accept the sale there is no "resend" option rather just the "clear balance option". When I go into the next eGift card purchase the "resend" option is there allowing me to edit the email address. The original email address provided was mis spelled so its most likely a nonexistent one, perhaps thats the issue?

ashc · ‎05-11-2020

Hey @damienRBCR and welcome to the Community!

The email being misspelled can definitely have something to do with it.

I would ask the customer for the correct email and enter that one and it should allow you to re-send it.

Ashley C
Community Moderator, Square
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FlatRockCinema · ‎06-26-2020

I'm trying to resend or find out the full number of an egift card for a customer to use for online ordering. None of the graphics and instructions in the help forums look like my dashboard or POS. The customer has three cards and I can only see the last four numbers in her profile.

Alex_ · ‎06-28-2020

Hi @FlatRockCinema,

In order to resend a gift card please follow these instructions:

Sign in to the Gift Cards section of your online Square Dashboard.
From the Overview screen, search for the eGift Card sale by entering the gift card number or selecting a timeframe from the date range selector.
Select the transaction > click Resend.
Enter the recipient’s email address > click Resend.

If you require assistance pulling the full gift card numbers, please contact our Customer. Success Team for your options.

Please let me know if you have any other questions by replying to this thread.

Alex_
Community Moderator, Square // Moderador de la Comunidad, Square
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kmacmmurchy · ‎03-31-2021

Did we get an answer here? I'm having the same issue, I used to see the "Resend" button, but it's no longer there. What gives?

kmacmmurchy · ‎03-31-2021

I think I may have answered my own question. It looks like one of my employees refunded in the next transaction so therefore it was not paid for. Makes sense that I can not resend then because I'd lose money.

isabelle · ‎03-31-2021

Thanks for circling back @kmacmmurchy to let us know this was resolved! ✨

Isabelle

Square Community Manager

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