Time stamp on pre-authorized open orders

[Getonthebus]

So I have noticed on our pre-authorized open orders that the tickets are opens under one time stamp yet the first item isn't added to the ticket (time stamp) until about 30 minutes later. And no, this isn't on just food that was prepared and served 30 minutes later, this is on beverages that were delivered within minutes of opening the order. And don't get me wrong I LOVE the time stamp feature on our open orders. Just very odd actual time stamps.

[Sammie_C · Accepted solution]

Hi @Getonthebus, thank you for your post on the Square Community!

Would you be able to provide a few more details on your workflow and when you are seeing this exactly? If you also have a photo or a video, that would be great as well. Feel free to send it over a DM to me, if there is any personal information visible.

Once we have this, we can take a deeper dive into this for you.

[Getonthebus]

Just sent you a screenshot of a pre-authorized order with this info. 

-jls

[Sammie_C]

Great, I got it! Thank you for sending that, @Getonthebus. I am reaching out to our Operations team to take a look. As soon as I hear back, I will respond here.