Handheld Terminal Screen Cracked

[AlhambraTaxCent]

Back in July my handheld square terminal fell off the table and the screen shattered.   I brought it to a repair service and they were unable to find a replacement screen.  I contacted square directly and it is now 2 months and nobody got back to me.

I was hoping either square will respond to this or somebody in the community can help me out.

Does anybody know how I can get this fixed?  The system still works with no problems.

Thank You in advance.

[ashc]

Hi @AlhambraTaxCent and welcome to the Community,

Really sorry you've had a hard time trying to contact us. There really isn't another option aside from replacing the screen with a third party if they have a screen that fits or buying a new one outright unfortunately. 😞

[hendWICA]

Does square sell a new glass for the square terminal ?

If not where do I get one ? my screen is cracked.

[nika]

Hi @hendWICA- Check ashc's answer here. You can also contact our CS team to see if your Terminal is still covered under warranty.

[MadelinePolton1]

Hi,

How did you ever resolve this?

Thanks

[rtfulk]

@AlhambraTaxCent  @hendWICA have you checked EBay for a  dead terminal to purchase for the screen? I see some on there going for like 50.00, that would be cheaper than buying a new terminal. It shouldn’t be to hard to change, probably a ribbon cable is all that connects the screen to the motherboard.