patchesquilting
03-02-2023
11:05 AM
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correcting accidental charge
How do I correct an accidental charge (wrong amount entered) without being charged a processing fee
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JK_Fiber_Art
03-03-2023
06:12 AM
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Hi Patchesquilting,
I believe you would have to do a refund for either the full amount or partial amount. Once a transaction is processed, you cannot edit or change it. As outlined here. When you refund a payment, your customer is refunded for their full payment amount, but the processing fees for the payment are not refunded.
jk
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