Solved: Rehired employee doesn't have access to phone numb...

cgailj · ‎07-08-2024

How can they change their phone and email

TheRealChipA · ‎07-08-2024

Hey @cgailj. That happened to me recently. I had to get on the phone with customer support. After they verified my identity as owner, they changed the employee email address and sent my employee a password change email. Everything was good after that.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a possible "best answer." I hate the term, and wish we could just mark posts as "helpful." But this is our only mechanism at the moment. Just remember "Best answer" should be interpreted as "helpful," and nothing more. LOL. "Best" (ugh) answers help folks possibly find solutions to similar problems they are hoping to solve.

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TheRealChipA · ‎07-08-2024

Hey @cgailj. That happened to me recently. I had to get on the phone with customer support. After they verified my identity as owner, they changed the employee email address and sent my employee a password change email. Everything was good after that.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a possible "best answer." I hate the term, and wish we could just mark posts as "helpful." But this is our only mechanism at the moment. Just remember "Best answer" should be interpreted as "helpful," and nothing more. LOL. "Best" (ugh) answers help folks possibly find solutions to similar problems they are hoping to solve.

Rehired employee doesn't have access to phone number or email in profile