Add Employee to Payroll "please use unique email address"

[slacktide10]

Hello, this is not my first rodeo hiring someone but it apparently feels like it is. I want to add an employee to payroll. Yesterday I put them in my team and they received the link to download the square teams app. Yesterday, my dashboard would never load ... so I had to wait until today.

When I go to payroll team, click their name, and fill out their info, such as hourly employee, direct deposit, etc. and finally click submit - it says "Please use a unique email address" ......... I cannot even change their email address on the website .... what can I do?

[JJ_]

Hello there! 

This sounds like a good question for our Payroll team, @slacktide10

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

[FreerideMP]

I had the same problem.  You should check for INACTIVE Team members that might have the same email.  Change the inactive team members email address to whatever, then try again.  Also, I believe you need to make the inactive team member active to edit it first.

[muskanarora]

In this case, we would recommend reactivating your old team member to avoid creating duplicate team members