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Unable to assign categories to printers??

After an update several weeks ago, I am unable to assign categories to my kitchen printers.  Square sends all categories to each printer.  There used to be a setting in the hardware/printer to choose which categories to print.  Cannot find it anymore.

This is what Square says but there are no options to select categories:

Assign categories to printers

After you create item categories, you can assign categories to specific printers from your Restaurants POS app.

  1. Open your Restaurants POS app and tap Account > Settings > Hardware > Printers.

  2. Select a printer station or tap Create printer station.

  3. Under Use this printer for, tap In Person Orders.

  4. Toggle on Use this printer for in-person order tickets.

  5. Tap Categories to print and select the categories you want to assign to that printer.

  6. Tap the back arrow and tap Save.     What am I doing wrong?

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Square Champion

Best Answer

Hi @MSCB.  The confusion here is probably due to two things — Square hasn’t updated their documentation since they implemented printer profiles in Restaurants, and printer profiles add an extra step.  

 

Go to your POS > More > Settings > Hardware > Printers.  Select the Profiles tab and select the desired profile.  Click “Edit” next to Profile details.  Category selection will be located in “Online Orders” and “in Person Orders” sections.

 

 

Chip
Square Champion, Innovator & Expert
Piper’s Ice Cream Bar, Covington KY USA
Website Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps other sellers who find this thread in the future.

View Best Answer >

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Square Champion

Best Answer

Hi @MSCB.  The confusion here is probably due to two things — Square hasn’t updated their documentation since they implemented printer profiles in Restaurants, and printer profiles add an extra step.  

 

Go to your POS > More > Settings > Hardware > Printers.  Select the Profiles tab and select the desired profile.  Click “Edit” next to Profile details.  Category selection will be located in “Online Orders” and “in Person Orders” sections.

 

 

Chip
Square Champion, Innovator & Expert
Piper’s Ice Cream Bar, Covington KY USA
Website Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps other sellers who find this thread in the future.
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I am having the same exact problem. My iPad still allows me to select the categories to print, but my Square Terminal will not.

Anyone else having this issue with Square Terminal?

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