Our retail business has 8 Square registers across 5 locations. The registers have become a nightmare in 2 of our locations.
The most recent development is that the customer display will randomly become "disconnected" from the register and the card reader refuses to work. Square Supports suggest the usual troubleshooting fixes that our team practically know by heart at this point. Next, is a Factory Reset, which I doubt will resolve anything, as it has never fixed our problems in the past. After that, they will file a warranty claim and replace the register... But it's not a device problem when it is happening a multiple registers...
A few weeks ago, the "comp" button quit working at 2 locations. I reported it to Square Support and we opened a case for the engineers. Last week, the feature started working again out of the blue. No updates or feedback was given from Square.
At that same time, we reported another register problem. In 1 location only, the registers will randomly lose a transaction. A customer checks out and pays. Everything appears to operate normally. But behind the scene, the transaction will get cancelled and will completely disappear from our Register and also from the Dashboard log. It happened recently with a cash transaction. The transaction was not included in the cash sales total on the drawer report, so that drawer had an overage at the end of the day. We are losing money if we don't catch the problem when it happens and our inventory counts are being messed up each time this happens. It's been over a month since we "opened a case"/"filed a ticket" and still no updates from Square Support.
Is anyone else having massive amounts of problems from Square Registers?
