Square seems to throw away cash transactions while offline. Does anyone else see this?

[semvaart]

We do not use a Square cash drawer but we run all of our cash transactions through Square to have a consistent report. When we process a cash transaction while our Square Stand 2 is offline, the transaction disappears after Square comes back online. This cash transaction is not addressed in any of the Q&As I saw on the Square offline topic. This looks like a bug.

[VanKalkerFarms]

I have never had that happen.  I would recommend calling in to support and they can troubleshoot.  They can look at logs and see what happened etc.

[semvaart]

Thanks.

[semvaart]

I found out what the base problem was on this one. The artist (we are a small art gallery) was not generating a receipt, so the cash sale was not "closed." After some time, or perhaps after Square came back online, the transaction was thrown away. We now make artists generate a receipt whether the customer wants it or not.