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Square Stand with iPad without cellular - can't enable location

Hello, 

 

I have the Square Stand (2nd gen) and an iPad without cellular. I'm trying to use the Square POS app and I receive the request to Enable Location Services: "Square requires your location. Location services must be enabled to process payments. Square requires your location to protect our buyers and sellers." When I click the button to Enable location services, I am brought to the iPad settings for the Square POS app, but there is no option for location. Bluetooth, microphone, etc is all enabled. I am connected to Wi-Fi. 

 

I used this same set up several months ago without any issues, so I'm not sure why this is happening now... Thoughts? 

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@lpf2019 ;

I use 2 Square Stands without Cellular data and connect to my account through my Wifi.  Now do not ask me where this is in settings but somewhere in the Ipad is a setting to enable Location.  You can turn this on or off or enabe disable this, which is most likely why you are getting this error.  What I think is happening is you Enable this for Square but it is not enabled for the Ipad or vice versa.  

 

Here is what I found using a Google Search:

 

How do you enable location on an iPad?
 
 
If you didn't turn on Location Services when you first set up iPad, go to Settings > Privacy & Security > Location Services, then turn on Location Services. Important: If you turn off Location Services, many important iPad features stop working.
Keith
Owner
Pocono Candle

Mark as Best Answer if this Helped you solve an issue or give it a thumbs up if you like the answer.
Square Support Number 855-700-6000.
Make Sure App and OS is up to date on your Device.

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Square Champion

Best Answer

@lpf2019 ;

I use 2 Square Stands without Cellular data and connect to my account through my Wifi.  Now do not ask me where this is in settings but somewhere in the Ipad is a setting to enable Location.  You can turn this on or off or enabe disable this, which is most likely why you are getting this error.  What I think is happening is you Enable this for Square but it is not enabled for the Ipad or vice versa.  

 

Here is what I found using a Google Search:

 

How do you enable location on an iPad?
 
 
If you didn't turn on Location Services when you first set up iPad, go to Settings > Privacy & Security > Location Services, then turn on Location Services. Important: If you turn off Location Services, many important iPad features stop working.
Keith
Owner
Pocono Candle

Mark as Best Answer if this Helped you solve an issue or give it a thumbs up if you like the answer.
Square Support Number 855-700-6000.
Make Sure App and OS is up to date on your Device.
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@Candlestore Thanks so much, you were exactly right. I did not have location enabled for the iPad under the Privacy & Security settings. Thank you!

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