Restaurant POS keeps crashing after payment

TheRealChipA · ‎08-23-2023

Tonight, all night, after pretty much every transaction paid on a Connected Terminal, the Restaurants POS keeps crashing. I can’t find a pattern to why, when or where. I did sent two support ledgers, so hopefully that helps. I’ll send a couple of others if I can.

Thankfully, I can sign back in and do another transaction. So, I’m not dead in the water, but as you can imagine it is highly frustrating! Ha.

Thanks!

@isabelle

@_Violet

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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_Violet · ‎08-24-2023

Hi @TheRealChipA - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention.

I reached out to the Square for Restaurants Team and they believe this is related to a known issue that has since been resolved. If you haven't already, please check the app store on your device to see if the update for 6.24 is available. Once you have updated to this version, please let me know if the problem persists.

I hope this information is helpful but please do let me know if you have any additional questions.

Violet
Community Moderator, Square
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