Expired Item

[TheOpenEye]

When I enter new inventory items, I will occasionally hit save only to be told that "You are trying to update an expired item." Then I have to re-enter everything. This is especially annoying when I am entering multiple variations and I have to lose half of them. When I try to reach square support, their chat bot gives me a number. Then I call the number and there are no options for solving issues like this and it hangs up on me. Can anyone out there help? 

[ryanwanner]

Hello @TheOpenEye !

I've seen this error pop up every now and then myself, and I haven't been able to pinpoint exactly what I've done to trigger it. I have noticed it more when I'm working on multiple items back to back though: I wonder if we're moving faster than the database updates??

What I have found that works for me the majority of the time is to input a few variations, save the item, reload it, and continue. Or at least get all the variations in then save it. Once its saved I configure the rest of the item's properties: modifiers, online availability, etc.

[TheOpenEye]

Hello, 

Thank you for responding.

I have found that workaround works when I am thinking of it. I get busy and forget that I have to change my behavior to work around a bug that should be fixed by the vendor.

[ryanwanner]

@TheOpenEye  Oh I'm not excusing the issue at all and I completely agree this is a problem that needs to be fixed.

I've alerted my account manager almost every time I see it happen, and I tell them exactly what I was doing when it happened, down to web browser, operating system, how many tabs open, etc. Since I haven't been able to consistently reproduce the issue, it's been tough to narrow it down.

My recommendation is that when you see the problem, contact support and let them know what you were doing. Hopefully as more of us report it, the dev team can wrap their heads around where the problem is.