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why are my customers being told the item is unavailable?

My customers are getting an "Unfortunately the item requested is no longer available" message when trying to purchase an item that IS available. I can't find where the error is. I have sold some of these already. I have added to the inventory. There must be a setting somewhere that I am missing. Please help!  The item is the PM class welcome sign.  you can see in the picture below that there is inventory available to sell.

 

there is stockthere is stockthis is the message they are gettingthis is the message they are gettingso you can see the title of the itemso you can see the title of the item

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