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View Order Details button not working in order emails

Customers cannot click "view order details" on any of the emails Square Online sends when they place an order. This suddenly affects all 6+ sites we have. The https:// is missing from the URL and the URL is not seen as a clickable link by most email clients. There are other threads of people reporting this issue and nobody from Square is taking ownership. You are, yet again, blaming the customer for this when this is entirely on Square's end. None of our customers can interact with their order confirmation emails. 

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Square Community Moderator

Hey @nsilvialafrance,

 

I understand you've encountered some challenges, and I'm here to assist you in resolving them.


When you mention that the URL isn't clickable, are you indicating that it appears but is grayed out? Do you happen to have a screenshot or video of this issue so we can better understand your experience and work toward a resolution?

 

 

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