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Real time Shipping options disappeared after migration

Shipping options are empty on the check out page now and not charging shipping on orders.

 

We don't use Shippo because we have a multi-decade UPS account and negotiated rates with USPS already. When they did the migration, all the real-time rate options vanished. Does anyone have a fix? Our items are non-standard so the one-size fits all styles they have left don't work for us.

 

Old Options with our own accounts connected:

Dollplaza_0-1741403207665.png

New ones says we have nothing linked:

Dollplaza_1-1741403351611.png

When I go to link: 

Dollplaza_2-1741403385056.png

and the rates options:

Dollplaza_3-1741403421965.png

No real-time

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Square Community Moderator

Hey @Dollplaza –Thanks for your patience. Could you provide the link to your site? Also, do you have delivery enabled here?

 

MayaP
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Thank you. We are Dollplaza.com and have neither a public store nor delivery. We are shipping only.

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Square Community Moderator

Thank you for the information! I’ve escalated this to Advanced Support and will let you know what I find out as soon as I have an update. @Dollplaza 

MayaP
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Square Community Moderator

You have accepting online orders off. Can we enable it to test this out? @Dollplaza 

 

Screenshot 2025-03-11 at 5.37.56 PM.png

 

 

MayaP
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I have re-enabled orders and confirmed it is working.

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