Whew—sounds like you're going through website ghosting at its finest. That image you deleted? It clearly didn’t get the memo that it’s no longer welcome. It's like that one ex who keeps popping up at the worst time. 😅
And new products + updated descriptions refusing to show up? That’s beyond frustrating—especially when you know you've done everything right. Been there, done that, screamed into the void.
Here are a few things to double-check (just in case this gremlin is hiding in the details):
- Clear your browser cache – Sometimes your site is updated, but your browser is clinging to the old version like its life depends on it. Try viewing it in an incognito/private window too.
- Check your Item Visibility Settings – Make sure the new products are actually set to show online and assigned to the correct location and category.
- Try syncing your items again – Go to your Square Online dashboard > “Site Items” and click “Sync Items” if that option shows.
- Double check your site design page – Sometimes items are live but the section on your homepage/shop page isn't auto-updating to include new ones.
If you've already unpublished/republished and nothing’s changing, it could be a syncing delay or a backend caching issue on Square’s side. At that point, reaching out to Square Support directly might be your best bet—they can usually dig into the hidden stuff we can’t see.
You're not losing it—just caught in a weird loop of website déjà vu. You're doing all the right things, and we’re all cheering you on while this site gets itself together. 💪
