Meta Commerce Manager & Checkout URL

[KraftyKoopa]

Hello Community! 

Recently made the decision to utilize Square Online and Facebook/Instagram Shops. I've been able to use the Meta for Business integration to create the catalog on Commerce Manager, however, as I go through the onboarding to create the Shop, I've been having issues with the "Enter the link (URL) to your checkout page."

Each time I've added in either the link to the cart or checkout from the Square website, Meta Commerce Manager states "There are potential issues with your checkout URL." 

So far, neither Meta nor Square support has been able to help me understand why there is currently an issue. Has anyone else experienced this? 

Meta provides this article as "help" for the URL compatibility. I wonder if there are issues with the listings instead of the URL itself. 

[#2]

I understand, @KraftyKoopa and I am sorry to hear you are still having issues with this.

I reached out to our eCommerce team about this and they said the only suggestion they have is you could potentially try to link it your cart page instead of the checkout page: https://kraftykoopa.square.site/s/cart.

They said that my fix it for you. If not, unfortunately they said Meta would be the ones to troubleshoot more.

[EcoAutoClean]

Welp, having the same issue here too! I love Square and its eco system but stuff like this can be extremely frustrating! I was attempting to tag products on IG and then no results were found...and thats lead me here. Heres hoping for an update soon!

[cmotobin]

I am in the same situation Wasted a day talking with Meta on chat and the telephone - they made it sound like it was only my problem......  and then the last chat said

Hello Carrie, Andem from Meta Pro team here. The specialized team have gotten back with updates and they inform that the issue you are experiencing is expected behavior as the checkout endpoint is not configured correctly. You are advised to reach out to a Web Developer for help building or setting up the checkout URL. The checkout URL must be configured according to the requirements in the document below: https://developers.facebook.com/docs/commerce-platform/setup-checkout-url/ Once the checkout endpoint is configured correctly, the products should appear in the cart and you will be able to complete the shop update.

Also on the Meta Commerce page it has my account "Hidden"?

[Keyhole]

I've been experiencing the same issue across the board. I've tried a connection from my website, I just tried a connection using Square. I've reached out to meta and they pass the buck from one group to another. All acknowledging that the link works fine when they use it but their automation "self service verification" is still rejecting the links. I believe this to be a case of using automation improperly on Meta's side and they really don't care.

[Poppy77]

I was linked to Facebook for a few years and now I have a red banner asking for my checkout url and I’ve spent hours trying to figure it out.  I was able to tag my products on Instagram and run ads until recently when they changed the way payments go through.  Hopefully issue will be resolved soon.