I'm having a problem with my lisings and stock quanties. What's up?

[TeresaJewelry]

I can list an item for sale, but it shows up on my website as "out of stock".  If I remove that I have 0 items available in stock then it will then show up as for sale on my website, but they can select as many as they want of that 1 item I have for sale.  Everything is backwards now on listening items for sale.  What's up?  I was with online chat and they told me that Square did a lot of updates recently.  Is that where the problem is with my listings now?  I sell only single items, so I have to list the stock as only 1, which I can't do now.

[SVLFever]

HI @TeresaJewelry ,

OK, let's start with the basics.  Do you have "Tracking" enabled?  IF so, have  you "received stock"?  

If so, you will need to select a reason, and then enter the number of 1 (in your case)

There is a very simple way to go through and bulk correct all of the stocks to 1 by doing an "item export" of your library.   If you are interested in this, please let me know and I'll show you some steps on how to do that.

Let me know if you have these basics covered, and if so, we will go on to some "strange" things it could be.

Good luck.

[TeresaJewelry]

I've tried that too.  When I turn on tracking the listing switches to "out of stock" on my website.  I've also tried 3 different browsers with no luck.  If I turn off tracking then it will switch to for sale with 0 stock.

[SVLFever]

OK @TeresaJewelry .  Thanks for the update.   

After making this change, did you "republish" your item page on your website?   I'm wondering if the item updated in the database, but didn't have time or didn't automatically sync to the website.   This would theoretically do that.  Maybe give that a try?

We are not having any issues with our website stock.  I'm wondering does your item show the stock like in the red box or green box below?

Please let us know.