How do I enable/sell eGift Cards for my Square Online Store?

[melindavanslyke]

[The title of this thread has been edited from the original: egift cards]

I'm having a hard time setting up my egift cards.  I have everything toggled and enabled, but they are not showing up on my online store.  What am I missing?  Thank you. 

[isabelle]

Hey @melindavanslyke-

Thanks for posting in the Seller Community!

Once you have eGift Card sales enabled, you'll also have to make an adjustment in your Square Online Store settings. When you select the Online icon in the Square Dashboard, select Items, and then Gift Cards:

I hope this is helpful! ✨ Let me know if you have any additional questions. 

[penloe]

Gift Cards do not show up in my items when "adding a menu item."

Thanks for your help,

Philip

[isabelle]

Hey @penloe-

If you're using the Square Online Store, take a look at these instructions for how to add the ability to purchase eGift Cards on your site. Let me know if you have any questions about this. 

[penloe]

I do have all of that marked but I don't see a link to buy an e-card on my site or how to add it to my site?

[isabelle]

The instructions provided here in my best answer are for enabling the eGift Card on your site, after configuring them in the Gift Cards section of the dashboard @penloe. 

Let me know if you have any questions about this! 💡

[DrSway]

After you follow the directions to Configure gift cards, to add to Navigation:

Go to Online Store >> Website >> Edit Site >> Header >> Navigation >> toggle button to blue

Itty bitty word Home and Gift Card will appear under your logo in the header. It redirects to a separate website and from what I can tell purchasing is a separate transaction from ordering online. 

[Joe]

Thanks for adding your tips here, @DrSway! We appreciate you jumping in to assist others, here.

[gillisgo]

do you know if you can modify the items in the navigation toolbar? id like to have it JUST show gift cards not other items like the order here, menu etc

[isabelle]

Hey @gillisgo! 🌸

Thanks for posting in this thread.

Please take a look at this Support Center article. It goes into depth on how to edit your navigation menu, and provides some helpful images. Let me know if you have any questions about this. 

[MidCoast]

I'm following your graphic instructions but "gift card" is not on the list under items. I've enabled it from the dashboard area also. 

[nika]

@MidCoast You're still not seeing the Gift Card section under the Items tab in the site editor even after enabling it from your Square Dashboard here?

[MidCoastModern]

That part works. But when I go to the online store and look for it in the menu, no go. I have 2 Square accounts. It worked for one and not the other. Did the exact same steps. The accounts look different too and not sure why except one has Payroll as part of it so maybe that completely changed the dashboard.

[NFAA]

@MidCoastModern I am having this exact same issue. Did you get this figured out? If so, could you share how you got it to work?

[MidCoastModern]

I got it to work on site, but not in the POS. I don't want to sell physical cards anymore and can't figure out how to sell by printing out a code, like you would get by ordering online. 

[isabelle]

Hey @MidCoastModern!

Thanks for posting in the Seller Community.

Please follow these instructions:

1. Log in to your app and tap on Settings from the top-left side bar.
2. Under Checkout Options tap Gift Cards.
3. Toggle on Sell eGift Cards in Store.

After that, you'll see the option to sell an eGift Card within the items section. Once you add it to the cart, and the customer purchases the eGift Card, they will be sent the code, and the rest of the eGift Card information that they would receive had they purchased the eGift Card online instead of in-store. Does that make sense? Let me know! 💡

[NFAA]

@isabelle I have done your instructions below, but when I go to the items sections, there still isn't an option for a gift card.

[MidCoast]

I have Square for Retail app on my iPad and it doesn't have that open. There is no checkout option. I checked my online dashboard and that doesn't have that option. We must be using different versions of the POS software. 

[isabelle]

Do you have the Square POS app downloaded @NFAA and @MidCoast? We're talking about in-person egift card purchases, right? 

[NFAA]

@isabelle I am just needing it for online egift cards right now, not in person. I can't get them to show up on my website for someone to purchase.

[isabelle]

Can you reply with a screenshot of what you see when you go to Square Online > Items > Gift Cards @NFAA?

This is what I see: