How do I adjust the business hours that display on my Square Online website?

[Hanalei08]

Why won't my business hours post on the new website I created with weebly?

The title of this post has been edited from the original: Business Hours

[#2]

It sounds like you updated your business hours within the Locations section of your Square Dashboard!

To change the hours that appear on your website, and for pickup & delivery orders, you can update these hours by heading to your Square Online overview page. On the left-hand side, you'll select Fulfillment > Pickup & Delivery to view your location(s).

If you have more than one location set up, you'll see them all here.

To edit the hours for a location, click Edit to the right of the location:

On the next page, you'll select the Order timing option:

Scroll down to the HOURS section, and edit your hours here!

If you don't see your hours immediately update on your Square Online website, you can also edit what appears on your website by directly making that change. You'll head to Website > Edit Site > locate the Location & hours section, and you should be able to edit hours manually here:

I hope this helps clarify how you can edit these hours, but definitely let us know if there are any lingering questions!

This post was updated in October 2021 by a moderator to include updated screenshots and steps.

[thecuriouschild]

Thank you so much for this info, I have been racking my brain over this problem for ever

[castrofountain]

I have tried to the troubleshooting steps as described by Valentina, however the Weebly site is STILL not updating. Why is this still an issue and how do I fix it?

 

 

[Breffni]

Hi there @castrofountain - thanks for letting us know. 

Are you using Square Online or Weebly? 

If it's Square Online can you try editing your business hours from within the site editor itself? You should have a location & business hours section. 

Let me know if this works for you. 

[castrofountain]

Hi Breffni,

I have tried AGAIN to fix the hours per your recommendation and the hours still won't update on the website. 

 

I have also confirmed that the location address (as @Fetched-Up recommended - thank you @Fetched-Up ) is an exact match between the Square dashboard and the website but the hours are still not updating.

I assume that because we are not paying for a domain, that the site is operated by Square? How do I even check that information?

Why is this so complicated Square?

[Fetched-Up]

Read message 84. 

[Furbabyboutique]

Apparently Square still has not addressed this issue as here it is, 3 years later and people are still having the same issue as the previous posts. My hours are correct in my location setting and pickup/delivery settings. But the Sunday hours just will not update. This is very frustrating as my hours change from Summer to Winter hours and back again. There needs to be a software fix for this ongoing issue.

[Fetched-Up]

Here is how this is resolved:  go to the same location in both weebly and the square dashboard for hours but look at the ADDRESS.  If they do not match exactly, then the hours will not get updated.  Sounds crazy, but the address mismatch prevents syncing from occurring for the entire widget. As soon as mine was corrected, it immediately synced.  Level 2 tech support figured this out.  
Hope this helps.

[Furbabyboutique]

Seriously! The 4 digits after the zip code was the only difference. I know I did not add them because we never knew what it was for our area. I think it was added when Square did the 'we don't recognize that address, use this one instead' thing.

I can't believe no one else could figure that out.

Thanks so much!

[delkancott]

Hello,

I cannot get my hours to update accurately. I am a seasonal business that's closed, but no matter what I try it shows we're open. I've edited our hours in weebly and square locations as well as made the addresses match. We do still have an active QR help for self-service (eggs), but I can turn that off if need be. Please advise as I do not want customers driving here expecting us to be open.

ETA: I have turned off hours on weebly so it doesn't show any information now, but this is not what I want to do. It should show customers we are closed rather than showing them nothing.

[MayaP]

Hello @delkancott - I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

When your business is not operating you can toggle off accept online orders. To do that you can go to Square Online Dashboard > Settings > Checkout > Toggle off Accept online orders . I hope this helps! Feel free to reach out to me or any of our Seller Community moderators if we can help with anything else 😊

[Fetched-Up]

If you can post a screen shot of both weebly and square dashboard address, maybe another set of eyes will help. Even a trailing space at the end can throw it off.  I spent months trying to figure it out.  What’s also frustrating is that google will scrape your website and update your google business listing, even if you manually change the google profile.

[BernadetteA]

I agree @Fetched-Up that screenshots would be helpful. Thanks for the suggestion. 

I also wanted to let you know that you can request a manual re-crawl of your URL from Google (if needed) by following the instructions here. 

[delkancott]

It says I do not have permission to upload images.

Also, I believe this is tied to my pickup hours on Weebly. They are listed as Fridays 10-6 which matches what the website is telling people I'm open. However, pickups are off, and you cannot mark no days available for pickup when it's on. The business hours seem to ignore that pickups are turned off at the moment.

[delkancott]

 

 

[JJ_]

Hello there @delkancott

Your business hours are synchronized from your Square Dashboard Location Settings.

Once you update the hours there give it about 10-15 minutes and the hours will sync over to your Square Online site. 

I hope this information is helpful!

[delkancott]

deleted. duplicate