HSA problems

[CLM3600]

I am a health care provider, registered under the appropriate category to accept HSA payments on-line; I have had several HSA accounts saved to customers in my directory. The cards have been working fine until the last week--they suddenly stopped working. They have sufficient funds on them. Square customer service has said different things--that I need to enter the card manually (which doesn't work) or it is the customers' problem.

Is anyone else suddenly having this problem/found a solution? Thank you!

[cleansingwc]

I've been having the same issues with no solutions given by square.

I've been monitoring these threads to see if anyone has a solution. I hope this gets some attention

[CLM3600]

Thank you for responding, it's really frustrating--people want to use their HSA and the money they set aside for services. 
I am going to try Square customer service again today about it.

Otherwise I researched a new company called Binkey that might be a solution.

[Ellie_]

Hi there, @CLM3600 and @cleansingwc,

Thank you both for reaching out to us about this! Are you both receiving error messages when trying to process those payments? If so, can you please let us know the exact error message you are seeing?

[cleansingwc]

the only error I'm receiving is that the transaction was declined. I think one decline stated that no funds were available, but when the client called their insurance company, they had more than enough funds.

One stated that the zip code was incorrect, but it was correct as well.

[CLM3600]

Similar to above. I also sometimes get an error message when I try to save an HSA card to the customer directory "unable to save card" even though I've rechecked all the details.