Google Free Product Listings not available in Square Online

[RiseAndSprout]

From our Square Online dashboard we have successfully connected our Google Business Profile. It seems like we have met the requirements listed in this support article: 

https://app.squareup.com/help/us/en/article/7385-getting-started-with-google-product-listings 

When we go to the Online Sales Channels page in the Square dashboard, Google Free Product Listings doesn't show up as an option. Does anyone have any suggestions on what we should try? If it's helpful, here' the url of our site: 

https://riseandsproutfarms.com 

Thanks

[Abstractme]

I am manually loading items to Google Free Listings also but doing so under Merchant Center. Actually, it is somewhat confusing. It seems as though Google overrides my Square Plus listings sometimes. Does anyone understand the connection between Google & Square? I need to know where the problem is occurring and how to fix it.

Thanks.

[Sammie_C · Accepted solution]

Hi @RiseAndSprout, thank you for your post.

In order for this integration to appear, you will need to be subscribed to Square for Retail. After you are subscribed, then the Google Free Product Listings option should be available through your Dashboard. Feel free to take a look at our Square for Retail support article and if you are interested feel free to sign up here.

I hope this helps! If you have any other questions, please let me know.

[RiseAndSprout]

We went through that support article, opened multiple tickets with both Square/Weebly and Google, and tried every suggestion from support and online forums that we could find, but we never got it to work. After spending weeks on trying to resolve this issue, we decided to move our store to Shopify. We were able to get our Google product listings working on day one. SO much easier! We really wanted Square Online to work, but we could only spend so much time troubleshooting. 

[Sammie_C]

@RiseAndSprout I am sorry to hear that you have been having a frustrating experience with Square/Weebly and Google. Our intention is to provide quick and easy-to-use tools and services, while also offering efficient tech support and troubleshooting.

We appreciate your feedback. If there is anything we can do to help or look into for you at Square, please let us know. We are always here to help.

[kdogsarcade]

Maybe you can chime in on my same issue in another thread. The square/weebly backend is broken and needs fixed. No one seems to be able to help and it’s just pathetic. Calls, tickets, community posts and all we get are the same “here’s how to set it up” solutions. Square is great if you want to manually put your products in google but your automation just doesn’t work. I’m open to suggestions and listening if you’re interested in helping. 

[Sammie_C]

Hi @kdogsarcade, thank you for reaching out. I would be happy to help! When you say "the Square/Weebly backend is broken," what exactly are you experiencing on your side?

[kdogsarcade]

Please review the thread for pictures and examples.  I have no Google Free product listing in the interface just like the poster here.

https://community.squareup.com/t5/Square-Online/Still-don-t-have-Google-Free-Product-listings/td-p/7...

[Sammie_C]

Hi @kdogsarcade, just a heads up, I went ahead and responded over in your original thread about this.