No items displayed in my shop when using the Online Order (Restaurant features) template

[circlin]

Hi,

We are a sports club and our goal is to sell a number of items (which are sporting memberships) via the Square shop.

I've set up the items and they're available/visible.

When I have the online Page Type set to "Shop All (Retail features)" and publish the page the items are displayed as per the website design in my browser.

When I change the Page Type to "Order Online (Restaurant features)" and publish the page the website editor shows me, what I presume, are default items such as "Double Espresso" and "Tall Cold Brew".  When I browse to the site using Chrome (InCognito) I can see the online ordering page BUT the website tells me "The page doesn't currently have any products. Please try again later.".

I want to use the Order Online page because it is simple and exactly the look I would like for the items I wish to sell.

When I switch the template back to Shop All the items are displayed just fine.

I cannot work out what I am missing.

Also, is there a way to disable the request for the customer's address at Checkout?  Because these items do not physically exist we do not require a customer's address.

Thanks for you help.

[dieterslicke]

Hi @circlin!

I'm not sure this would be possible because the Order Online template is designed for QR codes on restaurant tables (ie self ordering while you're sitting there in person).

Unfortunately you'll have to stick to the Shop All template for this use I'd say.

Re addresses at checkout, you should be able to adjust this:

1. In Square Online, select 'Settings' and go to 'Checkout'
2. Scroll down to 'Customer Experience'
3. Click 'Edit Customer Inputs'
4. Untick anything in here you want to hide at checkout

Hope that (sort of) helps!

[circlin]

Thanks for your reply.

I see what you're saying.

What I don't quite understand is why my items would not appear?

The Order Online page can be set as the Home Page.

I had somehow managed to have items display on that same page previously but, now it doesn't seem to want to work.

In my mind the Order Online page is still a standard web page, part of the Square online shop.

My idea was that I would have cards around our club rooms with the QR code on them to take people to the Online Order page hen they select and pay for their membership.

I wouldn't have thought that it would care what sort of items people were "self-serve ordering"?

In regards to the Checkout experience.  I have disabled Collect recipient address but it still appears in the checkout.

Cheers.

[dieterslicke]

Yeah I get what you mean, and I must admit, I thought it was a more flexible tool to sell anything as self serve. We're a barbershop and I thought we could use this to sell product to our customers while they were in the chair, but turns out it would require us to change the whole online shop to the dine style page for that to work — which it won't for us.

It may be that Square has locked it down since you had it displaying and that's why it won't work again. Very strange one!

With your address issue, are the items set to 'non-physical' in the item editor? 

[circlin · Accepted solution]

Yeah.

I gave up on that idea :-).

The Shipping Method is still appearing at checkout.

All the items are set to Membership type.

The customer checkout inputs are set as follows.

I tried removing the taxes for one of the items in the shop to see if that had anything do with it (as per the "Recipient address if automatically collected where necessary for tax, and for all shipping and delivery orders").

Didn't make any difference.

[dieterslicke]

Would you mind including a link to your site?

And maybe a screenshot of an item's fulfilment settings (scroll down the page and see what is ticked in this section)

(sorry I accidentally marked your response as the best answer instead of hitting the reply button haha)

[circlin]

Link - https://bomberslax.square.site/

I can't see it making a difference but I removed the standard page and only have a Category page set up.

It would be nice to be able to rename the default name of "Shop All" but I can live with that.

Is this the screen you're referring to?

I can't see any fulfilment options?

Cheers.

[Arie]

I'm sorry to hear about the issues with your Square Online checkout settings, @circlin. In this case, reaching out to our support team directly would be a good idea, so we can look into your settings alongside you, and dig a bit deeper. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

[circlin]

Thanks.

I have emailed you.