Feature Request - Order Cut Off Times, Specific Delivery & Pickup Time frames, pre orders

[Roselaine]

Hi, I'm so glad we can now enable delivery online for our home based florist business.

However we have a major problem - I don't want customers to see an estimated delivery timeframe because its wrong in the cart / checkout. We make up all orders in the morning then deliver in the afternoon in a set time frame. For now I will have to write a big disclaimer on items for people to ignore this. Please make this optional or let me pick a specific time frame on business days?

Also a request for a digital product store - I would totally use Square if you can do automatic email fulfillment and send customers a download link. I don't want to be monitoring a digital store all day for orders that I have to fulfill manually, I would want my product immediately. I will definitely switch to square when you can do this. Thanks!

[PoppyT]

Hey there.  

My first  ever post. I am just about to turn my ability to take orders on and have just realised I can't work out how to set it for customers to choose a future date to pickup or have their orders delivered. We are a cake and cupcake shop and will often have orders come in weeks and months in advance. 

Thanks so much.  

[Seamus]

Hey @PoppyT,

Thanks for posting and welcome to the Community 👋

At the moment the ability to set future dates or pre-orders is not available via Square Online. I've moved your post to an existing thread we have on this feature request so we can continue to track all feedback in the one place!

As you can see this has been a very popular request, and I'm hopeful that it's one our team will build some further support for in the coming months. I'll be updating this thread and tagging everyone in it so that you'll all receive a notification once Square has more news to share here. 

[PoppyT]

Hey Seamus 

I worked it out.  Super simple in the end.  Customer can choose dates and time before they even select their product. I'm happy now.  

[Seamus]

@PoppyT glad you got things going - I may have been overthinking your initial request 🙂

[mimiandmason]

How did you do this? 

PLS HELP 

[WoofGateaux]

How many years of ppl do you need to actually make a change...this is kinda ridicules now!

i don't even think your support team are even trying to do better, me thinks you should look for more passionate ppl that want to do better and improve the experience for customers, that really at the end of the day pay for a so called support teams.

so far its just a joke and a continued flog off into a threat, that really seems to have no purpose!

really sad 😞

square could be so much more.....

[PoppyT]

Haha I think as I have my menu set up as a restaurant layout instead of shop. Either way was really easy once I worked it out

[_REHEAT]

Has anyone figured out yet how to create 1 hour window delivery and pick up time yet?

By default, right now I have so many options (every 15 mins) and creates confusion to my customers. 

How can I set it up to create 1:00-2:00, 2:00-3:00 etc 

Do I need to change how much time each item takes me to prepare?

Do I need to adjust how much time the order takes me to prepare? 

So confused.

PLEASE HELP!

[Seamus]

Hey @_REHEAT,

Thanks for reaching out and welcome to the community.

At the moment set pickup time frames are not available via Square Online, however, I've moved your post to our feature request thread where we are tracking this request.

As you can see it's been a popular request, and it's one that I'm hopefully we'll see implemented in the future. Once we have more news to share here I'll be revisiting this post and tagging everyone here. Thanks for adding your voice!

[mimiandmason]

Hi - has this been solved? It's two years since the original feature request. As a small start up florist I am REALLY needing people to be able to order in advance and select their delivery window. Please advise asap. Thank you

[WoofGateaux]

I’d start to look else where ..this has been a tread over 2 years now…

they don’t care or will fix..I’d start boycotting square to make a difference…

[Seamus]

@mattjones40 @mimiandmason @Smokinmbbq @WoofGateaux I hear you!

This has been a really popular request and it's obvious from reading this thread that it's a very important feature for some businesses. I've used similar features in my own online shopping, so I also get the importance as a customer. It is in the pipeline for Square Online - though I don't have an ETA or time frame to share.

It's understandable that ultimately you've got to do what's best for your business, and thank you for continuing to share feedback about this one. As usual I'll continue to pass your feedback on, and will share any further progress updates in this thread as soon as I am able to.

[LizM]

Just wondering if there has been any movement with the pre-order setup?

[Arie]

Hi @LizM,

We don't have an update on this feature request yet, but we'll tag you here once we have news! 

[Smokinmbbq]

Yep @WoofGateaux ...… I thought square was the answer, Being the 'new' pioneers of eftpos facilities for small business, i thought they were going to be great.. Unfortunately they are not, it seems as though they care, or don't want to try to please a customer.  It really shouldnt be too hard to create a suite of options for business to pre order for a specific date. It's a long term problem, that many users are facing. yet they don't update us of any changes.  I wish I hadn't of spent hundreds of dollars of their products now, and found some other company that actually makes progress based on customer issues/wants. 

[Smokinmbbq]

I kind of feel sorry for @Seamus and other admins as their company doesn't seem to care about their customers or staff...  

[mattjones40]

same for us, it's ridiculous @Square !!!