How do i refund a sale to a different card

[SoSChris]

So, we have a customer that needs to cancel an order, but they have a new bank card. When you do the refund, it says have the customer contact their bank. They did but the bank was no help to him. It there a way to send the refund to his new bank card?

[RobynR · Accepted solution]

Hey @SoSChris,

Welcome to the Community.

At this time, Square can only process refunds to the original card used for the transaction. 

However, if the customer’s bank isn’t helping or the funds haven’t been received, we recommend the following options:

1. Cash Refund or Other Payment Method: You can issue a cash refund or use a different method like a check or direct bank transfer to refund the customer manually. Be sure to note the transaction details for your records.

2. Customer Contacts Their Bank Again: Encourage the customer to contact their bank once more to verify if the refund is being redirected to their new card or bank account.

For more details on processing refunds, check out this helpful article:
Refund a Payment in Square.

If you have additional questions or need further assistance, feel free to ask here. I'm happy to help!