Virtual Terminal - Square Appointments - Feature Request

[KRAMUN]

Hello there, 

Trying to figure out if the following option is possible? 

We are currently using the square stand w/ iPad. When we heard about the terminal, we hoped that it would work with our appointments/calendar. 

Is it possible to check out appointment bookings, adding items to the appointments from the computer and then at the time of the check out, transfer the payment to the square terminal? 

Currently only way we found is to sign in using square appointments, which turns the small terminal screen into how we were utilizing the iPad and it appears virtual terminal option only allows itemized sale and completely ignores bookings/appointments. 

Are we missing a step or is this currently unavailable to utilize terminal with virtual terminal and check out appointments and itemized sales directly from a computer? 

[MayaP · Accepted solution]

Hey @KRAMUN - Thanks for reaching out! I'd love to help. 

It sounds like you’re booking the appointment in the Dashboard under the Appointments tab and then using Virtual Terminal to process the payment—is that correct? While you can send payments from Virtual Terminal to the Terminal, appointment services aren’t currently available through that flow. This would be considered a feature request.

For now, you’d need to use the Virtual Terminal-to-Terminal connection or process payments directly through the Square Appointments app on your Terminal. I know this isn’t the ideal workaround for you, and I appreciate your patience. Let me know if you have any other questions—I’m happy to help.