My andriod phone fails to connect to the reader

[willem]

My android phone is a mintt phone Android 10.

fails to connect to the reader.

Any hints please ?

[Arie]

Hi @willem,

Sorry to hear about the trouble with your Square Reader. Which device are you pairing the reader to? Looking forward to hearing back from you! 

[willem]

It's a MINTT - samsung lookalike with android 10

[Seamus]

Hey @willem,

It looks as though MINTT phones are not currently tested as compatible with Square unfortunately. What error message are you seeing when you try and connect the reader?

Sometimes if they meet certain operating conditions unsupported phones might work, but it's on a case by case basis. Many unsupported Android devices won't actually meet the operating conditions we need to securely process payments, which is generally why they won't work. 

You can view compatible devices here.

[willem]

Mintt phone (android) is finally working 🙂

[Arie]

Glad to hear you got this working, @willem!