My Square Reader will not connect to my iphone

[TheSaltMarket]

Hi I’m new to Square and I’m doing the setup but my iPhone won’t connect to my reader. I’ve done all the trouble shooting. I have the latest iOS. I have the latest app download. Both my phone and the reader are fully charged. I’ve reset the reader. I’ve rebooted my phone. I’ve done everything. But still it won’t connect. What do I do now? 
 Please help!

[Laurie_]

Hi @TheSaltMarket, I'm sorry to hear you've been having issues trying to connect your Square Reader!

It sounds like you've already gone through quite a few of our recommended troubleshooting steps. If this hasn't resolved the issue for you, we recommend trying the steps below in order once more.

Firstly, we recommend ensuring your device is still compatible with Square: https://squareup.com/au/en/compatibility

Once you've confirmed your device is compatible, proceed as follows:

1. Check if the app needs to be updated (if updates are needed, install and then reopen the app, if not close the app for now).

2. Check for software updates on your device and install them.

3. Reset your reader by pressing and holding the button on the side until you see four red lights flashing, then release the button. Set it aside.

4. Forget the reader from your Bluetooth devices list.

5. Open your Square app and navigate to More > Settings > Hardware > Square Reader.

6. If you see a reader listed on this page already, select it, and then select Forget This Reader. If you don't see a reader, continue to the next step.

7. Select Connect a Reader and follow the prompts on the screen.

8. If you still can't connect, try toggling your internet and Bluetooth off and then on again, and try once more.

Let us know how you go after trying the above and if you get any error messages when attempting to pair.