Square terminal not allowing country selection when creating customer

[NessyART]

When adding a customer on Square Terminal it does not allow you to choose a country. Am I missing something?  Most of the time I am adding customers during a sale for international delivery.

[Seamus · Accepted solution]

Hey @NessyART,

Thanks for getting in touch.

I had a further look into this, and it looks like the customer directory is not currently set up to handle entry of a country within an address listing. I can certinaly see how this would be a handy feature to have, especially given the nature of online business means you can accept orders from all over the world!

While I can't make any guarantees as to if / when this may become a feature, I am passing your feedback on to our product development team. In the meantime, we recommend making use of the "Company" and "Reference" fields in the customer directory to properly record an international customer's address details.

[NessyART]

Thanks for the reply. At least I am not going crazy or completely missing something. I currently go and fix it on the online, iPad, or phone version, as they all have a dropdown for country, then adjusts fields that are country specific.  Not sure why they put such a watered down version on the Terminal version.

Will be anxiously awaiting an update as most of my customers are international visitors and we do a lot of overseas shipping which requires correct information.

Again, thanks for letting me know and forwarding a request.

[Seamus]

Hey @NessyART,

The workaround you're using at the moment is what I'd recommend on doing if you're able to!

It looks like the issue doesn't lie with Terminal in particular, but with the Android version of our App (which Terminal runs). I'm going to make some further enquiries and check if this is something we plan on adding to our app for Android!