Square Online discount does not work, but works on POS

[Pansare]

Hi there!

I setup a discount for a Black Friday sale on a few items on my site. This works correctly on the POS but even though I check the box to apply these to my square online website, it does not work on website. Can anyone help? 

[Hub--AK]

Hi Pansare,

Thanks for reaching out! It sounds like you’ve set up your Black Friday discount to work on specific items in your POS, but it’s not applying correctly to your Square Online site. Let’s troubleshoot this together:

1. Verify Discount Settings

Double-check the discount settings in your Square Dashboard:

• Ensure the "Available Online" option is checked under the discount settings.
• Confirm that the discount is tied to the specific items or categories you’ve selected for the sale.

2. Item Availability Online

Make sure the items you’ve selected for the discount are marked as “Available” on your Square Online site. If an item isn’t available online, the discount won’t apply.

3. Sync Issues

Sometimes syncing between the POS and Square Online can cause issues. Try these steps:

• Navigate to your Square Online settings and select Sync Settings.
• Trigger a manual sync to ensure all recent changes are applied to your website.

4. Test the Discount

After verifying the settings, test the discount by adding the applicable item to your cart on the website to see if it’s reflected correctly.

5. Clear Cache or Use Incognito Mode

If the discount still doesn’t apply, clear your browser cache or test the site in an incognito/private browser window. This ensures you're not viewing outdated information.

6. Contact Support

If none of the above steps resolve the issue, you may want to contact Square Support directly. Include details such as the discount name, items it applies to, and the steps you’ve already taken to troubleshoot.

I hope this helps! Let us know if you get it resolved or need further assistance.

[Hostever]

To fix the discount issue on Square Online:

1. Check if the discount is enabled for online orders.
2. Clear your browser cache and try again.
3. Ensure the discount is properly linked to the products.
4. Test with a different browser.
5. Update Square Online to the latest version.
6. Contact Square support if the issue persists.

For a seamless eCommerce experience, consider VPS Hosting.

[RookieSideloade]

Hey Pansare! That sounds frustrating, especially with Black Friday around the corner!  Have you tried syncing your discounts manually in the Square Online dashboard? Sometimes, changes take a little time to update. Also, double-check if the discount is set for ‘Online’ under the discount settings. If everything looks good, clearing your site cache or republishing your site might help. Hope this gets sorted quickly for you!

[wootingdoublemo]

The issue might be related to different discount settings between Square Online and POS. Checking the discount configuration in both systems could help.