Out of Warranty Socket scanners sold by Square.

[Coastsnax]

Has anyone else been sold Socket S700 scanners by Square that were out of warranty as they sat in Squares warehouse too long? Did Square then tell you it is up to you to deal with Socket for replacements even the Square sold it to you.

[Sineaid · Accepted solution]

Thanks for bringing this to our attention @Coastsnax!

We’re sorry if you’ve had any poor service or advice while trying to warranty your hardware. 

While it is the case that all third-party hardware products sold by Square, are provided according to the warranty of the manufacturer. I’ve had a look at Sockets standard warranty terms, which indicate that products sold by authorised resellers will be covered under their standard warranty, for 1 year from the date of purchase. 

If you’re unable to come to an agreement with Socket after providing your proof of purchase, please don’t hesitate to reach out to our support team for further advice. As we are an authorised reseller of Socket products, I’m confident that our team will be able to escalate the matter to Socket on your behalf. 

You can contact Square Customer Success through live chat, phone or email. Our number is 1800 760 137, and the team is available from Monday to Friday, 9am to 5pm, Melbourne time.