Loyalty Points not being added after purchase

[smokinparadise1]

Last bug was fixed!

I do want to bring attention to another bug we found. After a purchase, occasionally, points will not get added to a customers account. It says after the purchase that it "failed to connect to loyalty during this transaction". Something pops up on the customer screen so we know their points didn't get added but it is a newer bug. This did not occur before. I will attach what the customer screen says when it does it again!

[#2]

Hey @smokinparadise1 - I'm checking in on this. Hang tight!

[#3]

Last bug was fixed!

I do want to bring attention to another bug we found. After a purchase, occasionally, points will not get added to a customers account. It says after the purchase that it "failed to connect to loyalty during this transaction". Something pops up on the customer screen so we know their points didn't get added but it is a newer bug. This did not occur before. I will attach what the customer screen says when it does it again!

[nika]

Hey @smokinparadise1 - I'm checking in on this. Hang tight!

[MayaP · Accepted solution]

Hello @smokinparadise1, I appreciate your patience and for bringing this to our attention. Our engineers are aware of the issue and plan to investigate and address it. When I checked in with the team, they confirmed that this will be reviewed over the next couple of weeks. I understand how important it is to have all your services, especially loyalty, running smoothly, and I appreciate you hanging in there while we work on this. If you need anything else, don't hesitate to reach out.