Beta Requests

[Headpinz]

Hey Team,

I've been trying to join a few additional BETAs while waiting on some fixes for others, but I haven’t received any updates on my requests in months. Has anyone else experienced this?

Square Team- Here are a few BETAs I was particularly interested in:

• Square Marketing Automated Series
  I'm deeply invested in the MailChimp integration but aiming to transition away from it entirely. I'd love to explore the direction of the automated series and contribute feedback where I can.
  Also, a quick note: even though I’m not in the beta for this, I noticed the "lost customer" automated series is visible. I can’t add to it, but it’s showing up.  I have just over 100k contacts in our database to work with.  

• Restaurants Splitting Items

• Duplicate Customer Removal
  I have a few questions here. With over 100k+ customers in our database, we’re constantly merging duplicates. Would this feature help streamline that process or just automatically remove them?

[Headpinz]

@DannyH 

[DannyH]

@Headpinz Thanks for posting this! 🙏 I just reached out to my team managing these programs, they should be able to provide some more information soon!

[Headpinz]

Sounds great! 

[SQPhil]

Hi @Headpinz , 

Thanks for reaching out! I previously managed the Square Marketing Automated Series beta. This feature is no longer in beta and it now available to the general public, so you should be able to use the feature directly on your end. With that said, if you start using it and have feedback you'd like to share with our Product Team, I still work closely with them and would be happy to share your thoughts directly with them. 

Please feel free to reply to this thread to reach me or send me a direct message! 

Phil

[Headpinz]

Hey @SQPhil, I see the lost customer automated series in my marketing dashboard but every time I attempt to set it up, I’m redirected back to the marketing main screen.  I actually thought I was seeing part of the beta not yet released, as you confirmed it’s not the case.  

Was that the series being tested? 

Should I go ahead and report this to support?

Unfortunately this is happening on all devices and browsers.  

[AdrianaSQ]

Hi Eric 👋,

Thanks for reaching out! Sorry for the delay in getting back to you about the Item Splits beta — KDS users weren’t eligible until today, but I’ve just enabled it for you. You’re actually the first KDS user to try the feature, so please let us know how it goes or if you run into any issues. We’d love to hear your feedback!

[Headpinz]

Great, thank you.  We’ll check this out! 

[SQPhil]

Hi @Headpinz , 

Thanks for that additional context. I tested out your account and I see the looped experience you mentioned. This definitely isn't the experience expected. I went ahead and filed a bug report with our Product Team and I'll let you know once I get an update. 

Hope to get back to you soon! 

[Headpinz]

Sounds good, talk soon. 

[SQPhil]

Hi @Headpinz , 

I wanted to follow up that it looks like the issue with your account has been resolved. I went back to replicate and I was able to get past the loop we were previously experiencing. 

If you are still experiencing issues, please let me know and I'll continue digging! 

-Phil