Store Page Edtior Disappeared From My Dashboard

[Johnm7]

Hi,

There seems to be some kind weird bug or sorts because the store editor some how disappeared from my dashboard.
As you can see from the red circle, the store editor was usually found between Themes and Apps but it is not there anymore!

Please Help!

Thanks

John,

[Bernadette3]

Hi @If the editor accounts submit a ticket to support a support rep can help them out. The request needs to come from the specific account, though. 

[davespencer32]

100% crap get it back to how it is, its like dealing with a bunch of 5 year old kids with nothing better to do then mess things up

[Bernadette3]

Hi Dave. Which site are you having trouble with? You have quite a few in your account. Thanks! 

[beth8]

Why would you take away the link to STORE? That is not progress!

Now there are added steps to get to where we need to go.

Is this a mistake?

[Bernadette3]

Hi Beth. Thanks for the feedback.  The quick links to access store features are now located on the main dashboard. 

[selbyy-muller]

Hi guys,

This has happened to me too about last week. I cannot access it from my work desktop, home desktop imac and acer laptop. Could someone give me a hand with this? I have no options to access it from a menu on the dashboard either.

I also need to sort out recieveing order notification emails.

Thank you in advance,

Selby

[Bernadette3]

Hi Selby. Do you know if you use the same internet connection for work and home? Do you happen to have a different connection you can test out like mobile data on your phone? 

[davespencer32]

My store  has vanished, the whole site seemed to crash then later go weird then this happened

[beth8]

I have the same problem.

[cantusethisname]

I am having the same problem too now. I have sent an email, hopefully someone will answer quickly.

---

@beth wrote:

I have the same problem.

---

[Bernadette3]

Your dashboard has been updated, @Filofax. You will find access to the store settings from the main dashboard. 

[cantusethisname]

---

@Bernadette wrote:

Your dashboard has been updated, @Filofax. You will find access to the store settings from the main dashboard. 

---

Thank you @Bernadette  You seem to be the one who gets things done, much appreciated

[Bernadette3]

You're welcome, @Filofax Always happy to help. I'll leave a note for the team that the issue is resolved and that the support ticket can be closed. Thanks! 

[Lmartin11]

My store editor disappared around June 19, 2020?   The webiste store is still up and running.  I can't get to the Manage Store to see what is being purchased.

Where does the site owner reside?    as that needs to be changed.  Th person is no longer working here.

Than you.

Lynelle

Historical and Cultural Society of Clay County

[Bernadette3]

Hi @Lmartin11 We've updated your dashboard so that you can have access to the Store tab again. 

[Gzal1]

Hi Burnadette, 

We are also having the same issue, we can not access our ticket sales for a show we have this weekend, it's an emergency. I have submitted three emails, with no response. Please help us!!

Both our websites need this update asap

www.gzalounge.com and https://www.fluidfitstudio.com/

Please help, this is effecting our business.

Doug Pickard

[GSITFZW]

I am also having the same problem. Can I get my dashboard updated?

http://seattletransferfairs.weebly.com/

[Bernadette3]

It looks like a rep was able to assist you with this already, @GSITFZW Take care.

[Ginandbeerit]

Hi, can I get my dashboard updated also?

www.nonamewhitehaven.weebly.com

thanks so much, Louise

[Adam7]

Thanks for your post, @Ginandbeerit. I checked your account and it looks like you already have the newer dashboard. Was there a different account you need converted?

[Bernadette3]

Hi @Gzal1 Your dashboard has been updated. Thanks!