I'm trying to edit my site but the site editor will not load

[clfite90]

This is very frustrating! Please let me know if there are issues with the site and when it will be fixed. TY.

[Bernadette3]

Hi @clfite90 I've noticed sporadic reports regarding this, but we're still trying to pinpoint a common factor. Are you able to log into the dashboard but not load the editor? Can you try clearing your browser cache/cookies or try opening from a brand new browser in private/incognito mode? Where are you located and who is your internet service provider? Also, if you could post a screenshot of what you see when you try to open the editor. Thanks! 

[clfite90]

I've cleared browsing history, cookies, cache. I've opened it in an incognito tab only to get the same "loading" spinning thing. Eventually, the page says it's unresponsive. If this was a free website, I wouldn't be so gripey, but I pay for this site. I'm needing to make changes to my landing page, and can't. If I could load an image here in this message I would. But I don't see an option. I use my Verizon Internet from my iphone. Never had an issue before.

[clfite90]

Sorry, forgot to add, I'm in Texas. Here's the screenshot of what I see. This is all it does until the page finally annouces it's "unrepsponsive." 

[Bernadette3]

Is Verizon the only internet service you have tried? Is it both sites in your account that won't load? I appreciate your patience. I know how frustrating this must be! 

[clfite90]

Yes, with both websites. However, I've discovered the issue isn't on your end. It seems it's my home internet. When I hotspot from my cell phone, it works well. I've never had this happen before the few years I've used Weebly. But, at least I can get in and edit now. Thank you, Bernadette.

[KG71]

Hi,

I am having the same problem. The dashboard and support page is completely white! It has been the same for about 4 weeks now, however, in that time I have been successful twice. This seems to be intermittant, but unfortunately about 99% of the time, unsuccessful! Not good enough! I tried deleting the cache as a different feed suggested. It didn't work for me. I'm going to have to try calling them next! Not good as I'm in Australia!.

[Xurde]

I have the same problem, editor cant load and i cant change my website.

[Adam7]

Do you have any pop blocker, ad blockers, or other security software installed on your computer, @Xurde?