Cannot Load site editor

[Taovin]

Yesterday was working fine, but today not, cannot open editor from firefox and chrome.

I tried using different internet connection but still not loading. No firewall and/or antivirus. I also clear all cache.

[Adam7 · Accepted solution]

Are you still seeing that, @Taovin? It sounds like it might be a DNS cache issue, which you'd probably want to try restarting your computer to clear.

[Taovin]

Thank you Adam for following back, i fixed the issue by clearing chrome cache.

[Adam7]

Awesome! Glad to hear that.

[MassageMamaCPT]

Hi 

I am also not able to load the editor via my wifi since Nov 2019.

Trouble shooting so far: 

• used mobile data to connect - this works perfectly but not cost effetive long term
• tried and alt browser - edge gets me to the dashboard. Chrome wont load weebly site at all. Firefox wont load weebly page. Both firefox and chrome give a TLS handshake failed error or ERR_SSL_PROTOCOL_ERROR
• tried another device - loads using wifi on my ipad but can't use the editor. 
• Cleared all the caches - loaded weebly page once in Chrome and then got a TLS error again. No improvement in loading editor in Edge.
• contacted ISP multiple times, they insist they are not blocking anything their side.
• hard reset modem  - had to set up my whole profile again and achieved nothing 😛
• Reset DNS servers on Laptop from automatic to dns 8.8.8 primary dns
  8.8.4.4 secondary  - This got me to the dashboard in Edge, no change in other browsers. 
• Changed internet options to lowest security settings possible - no improvement.
• Laptop is running Windows 10, standard installation no addtional antivirus software. Edge and Chrome both latest versions.

Website: www.massagemama.co.za

Email: massagemamamobile@gmail.com

Any insite or further suggestions would be most  welcome.

Thanks,

Anice

[neparker]

same problem showed up today. i ususally work on my website at a local coffee shop. weebley is very slow to load main page but cannot lad the editor at all. did you find a sloution?

[Adam7]

There was a cable cut under the ocean between South Africa and our servers which has been causing problems. Last I heard from another customer it would probably take 6 weeks to resolve, and between now and then it will probably be a little dicey. You could potentially get around this using a VPN depending on how it's routing you.