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How do I move a paid hosting plan to a different site in my account?

We currently have a Pro Plan on our site and have done a complete site redesign using a free site. I'd like to transfer the Pro account to the free site along with the site address. I submitted a help ticket under "Account or Billing Related", but not sure if this was the right thing to do. Can you clarify how I can make this transition?

Thanks!

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Square

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Thanks for joining the Community, @jataylorart.

I've moved your service over to the rebuilt site for you. If you need to speak to our support team, tell the chatbot you need to speak to a representative and it will provide options. It's pretty good at doing this if you ask something which requires a person, but if you've run into something new then you can say that to it to get routed over to a support agent.

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meant to deal my reply but the system doesn't allow me to.

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