Form Submission notifications not working

[Tamarleigh]

I am using the "RSVP" type forms, and the notifications used to come from 'noreply' at Weebly. Lately they have been coming in as though sent by the email address of the user who submitted the form. This is a huge improvement! However, I just became aware, only SOME of the time are the notifications being received at all. For example, on my Rhode Island Delivery form, I've received 29 form submissions since I last updated it, but only 20 email notifications! Since there is no automatic confirmation email (which is an enormous pain), I send out confirmation messages individually by hand by responding to the email notification. All of a sudden, a third of our customers aren't getting their confirmation emails thanks to this problem. What is going on? Please fix ASAP! This is a nightmare for me to deal with over here.

[Adam7]

Thanks for your post, @Tamarleigh.

If you check your spam folder, do you see any of the missing form entry emails there? I'm wondering if some are getting filtered as spam for some reason.

[Tamarleigh]

Sorry, I should have said in my first post that of course I checked the Spam folder. I am analyzing this further and I am noticing that none of the notifications are coming through if the person who filled out the form has an email address at yahoo.com or aol.com. Some of the gmail.com are coming through, some are not. This is a real show-stopper for us and is creating an unbelievable mess. I'm very frustrated that so far the only thing that has been done about it is to ask me, the admin of a website, whether I tried checking my Spam folder during any of the hours of extra labor this problem has been causing me every day. 

Why do these forms not have an automatic confirmation email, anyway?! It is ludicrous that one of the reasons this is such a nightmare is that Weebly forms don't send out an automatic confirmation. It's preposterous that I am sending these by hand. But that's another issue, because even if confirmations to the users were working, it would still be a real problem that the notifications to us are not.

[Adam7]

That's ok, @Tamarleigh - it's good that you were already checking for them. Do you have another email address you can use? If you do, edit your form in the editor, then edit the settings and add another email by separating it from the first with a comma. 

[Tamarleigh]

No, there isn't a way just to "use a different email address" for the business. 

For anyone else having this problem: when Weebly changed the way notification emails were sent, the new way is a type of "spoofing" (an email that was actually sent from one place, coming into your inbox as though it were sent from somewhere else). What Weebly neglected to inform those of us who use this product is: many email servers have automatic anti-spoof protection enabled. You may be able to fix this by going into the guts of the settings of your email server and removing this security measure. 

I think I've figured out Weebly's strategy for retaining customers: make using the product such a hassle that your web admins never have time to research other solutions because they're too busy doing extra work caused by the inadequacies of the product and the almost completely useless customer support. 

[Tamarleigh]

This problem is still not completely solved. Despite the so-called "24-48 hour" wait time for a response, I have still heard nothing from customer support a week later. This is outrageous. This entire situation is ridiculous. WHY do you not have automatic confirmation emails for form submissions???? If not for that ridiculous flaw in your product, maybe this latest problem wouldn't be so difficult to work around. Where is any kind of customer support? Have I checked my SPAM? Have I tried a different EMAIL? This is all anyone has to offer, and zero response from tech support? 

[Adam7]

Can you try submitting a new case and make sure you say it's an online store issue? I think it's possible your case wasn't routed correctly.

[tom14]

did this ever get resolved?

I'm having the same problem.

[Bernadette3]

Hi @tom14 The original issue was most likely resolved. I recommend reaching out to the support team directly to see if there is a separate issue occurring. 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account.