refund request !

[maddy33]

Hello Weebly Team!!!

I really hope you guys can help me on this , i have seen is a really common request here on the community so i hope to get a quick response as i seen with other people .

The problem is that i haven't been using my Weebly site and was under the impression that I had cancelled the subscription a few months ago. I was recently charged again today since i got notification about the authoritation for what used to be my site but I no longer use it several months ago . I clicked the unsubscribe button a couple of minutes ago - again-  .

How can I receive a refund for the subscription that I am no longer using that just came out of my account today??

Weebly is a nice site but at this point i can't afford to keep paying for a service that I haven't used in months. 

Hope to get a response soon !!

Thanks!!

[maddy33]

Hello Weebly Team!!!

I really hope you guys can help me on this , i have seen is a really common request here on the community so i hope to get a quick response as i seen with other people .

The problem is that i haven't been using my Weebly site and was under the impression that I had cancelled the subscription a few months ago. I was recently charged again today since i got notification about the authoritation for what used to be my site but I no longer use it several months ago . I clicked the unsubscribe button a couple of minutes ago - again-  .

How can I receive a refund for the subscription that I am no longer using that just came out of my account today??

Weebly is a nice site but at this point i can't afford to keep paying for a service that I haven't used in months. 

Hope to get a response soon !!

Thanks!!

[Adam7]

What service did you want a refund for, @MBeattie? I checked the account tied to your Community profile and it has a business subscription, however it was purchased too long ago for us to be able to refund it.

[MBeattie]

So you don't offer pro-rated refunds? My business partner screwed me and so I have no need to the website and am 'stuck' with the bill.

[Hristina]

Hello,
Can I get a refund? I paid for Weebly Starter Site
Order Date: Apr 04, 2017 11:47am
Service ID: 981219029700339000
Thanks

[Adam7]

No problem @Hristina. I've canceled and refunded the service for you.

[Hristina]

Thank you very much!

[Adam7]

No problem! I hope you consider upgrading again in the future.

[guscotar]

where  i see my request 4852540?

i have some problem before to renoval my domain www.micontadorweb.com

something to fix on my e-mail box ... all e-mail return me

[guscotar]

hello?

[guscotar]

They charged me for renewal of my domain last July 12 $ 49.95
And since then my emails have been returned to me

On July 19, 2017 I paid again $ 49.95
To see if that is the problem, but it does not fix my mail apparently is
Something bad with the server ... my domains is www.micontadorweb.com

Two things, please first  fix my mail and on my domain www.micontadorweb.com
And second I can return the payment of July 19, 2017 there is a double charge.
Please return my money

[Queso]

Hello guscotar! Our team was able to receive your message, and will be getting back to you via email as soon as possible with the details.

[Castruita13]

Hi could I get a refund on one of my month to month plans. I accidentally purchased 2 of them when I deleted my site. The one I want to keep is the one in use with the url www.strymoon.com. Thank You

[biground2018]

I have a similar problem for the following order. I cancellled and asked for a refund a year ago, so I have no idea why the following domain is still active. Could anyone please help to cancel and refund?

Order Date: Feb 08, 2019 09:33am
Service ID: 410538388482338124

Description Term Price
hkcl***s.net
Expires on 03/25/2020

[Bernadette3]

Hi @biground2018 The refund has been processed and will return to your account within the next 2-3 business days. Thanks! 

[Porter1]

Hi I just purchased a Connect Plan without realizing I would also have to pay for a year ontop my monthly fee, and would like to cancel my domain and get a refund please and thank you. 

Email is court9712@hotmail.com

Domain is PortersWanderingMind.com

[NellieW]

Hello.

I would like to submit a refund request. Please advise.

[Bernadette3]

Hi @NellieW I just responded to your support ticket. Thanks! 

[Monique24]

How can i request a refund? My account was set to automatic renewal and i wasn't aware. I'm not using my website currently.

Domain: MoniqueSpeight.com
Email: Moniquemonaspeight@gmail

[Bernadette3]

Hi @Monique24 I refunded the charge for you. It should return to your account within the next 2-3 business days. Thanks! 

[nickos]

Can I please organise a refund for all of my Weebly services purchased 03/03/20 for £78

[Adam7]

What website was that charge for, @nickos? I don't see any payments in the account tied to your Community profile.

[Brian1111]

Hello, I have a similar problem. Please help me with unsubscribing and getting my money back ASAP. Thanks.