Refund Request

[jeffereyh]

Hi, how do I refund my payment for the weebly domain, it has not been 30 days. Please kindly assist me with this ASAP, as I could not find the refund option for the domain. Thanks. My email is jeffereyh22@gmail.com

[Adam7]

Were you looking to cancel and refund your Starter subscription, or the domain name you registered? There was no charge for the domain name registration since your Starter subscription included a free one year registration. If you want to cancel your starter service I can refund that sans the cost of the domain, though. If you don't want to keep the domain or your Starter service then I can refund the full amount.

[jeffereyh]

yes I would like to refund everything, so I can have the full amount refund. Please assist me in this. Thanks.

[quintenchann]

i would like to get refund and cancel my subscription too thanks

Email: quintenchann@gmail.com

[Adam7]

I've refunded your Pro service for you, @quintenchann. Did you also want to cancel your domain name? I ask because while you can get a refund for that the domain will remain registered for the rest of the registration time, so you would not be able to use it or register it somewhere until after it expired.

[quintenchann]

sure just cancel the domain. so i can get the refund of my domain too?

[Adam7]

Ok, I've refunded the domain for you as well @quintenchann.

[quintenchann]

ok thanks may i knw how long it takes to debit into my account?

[Adam7]

It depends on the bank, generally, although most banks will deposit it in 2 - 3 business days.

[quintenchann]

My account still haven’t receive anything?

[Bernadette3]

Hi @quintenchann It usually takes 2-3 business days, and I'm not sure if the upcoming holiday will affect that or not. I verified the refund was processed on our end but you can also check with your bank to confirm. Thanks! 

[quintenchann]

The community manager informed me that the payment refunded on Wednesday  and now already Sunday tho 

I’ve checked my bank account there’s nth relevant to the refunds 

Please escalate it

[Bernadette3]

Thursday would be 1 day, Friday 2 days, and Monday will be 3 business days. However, Monday is also a holiday so it could be pushed out till Tues. The timeframe of 2-3 business days is an estimate and the most accurate information would come from your bank. 

[quintenchann]

 so today’s Tuesday and I haven’t receive any refunds from your side 

[Bernadette3]

Sorry to hear. We verified with our policy team that the refund was definitely submitted. Have you tried verifying with your bank? The majority of refunds will process in that 2-3 business day timeframe, although depending on your bank it could take longer. 

[quintenchann]

Seriously? I’ve checked with my bank there’s nth to say about it 

and I’ve read that there are a lot people faced this issue from your side ? So wouldn’t think that’s the issue from weebly ? 

Please escalate the issue as I have the evidence to prove I still haven’t receive any refunds 

[Bernadette3]

I'm sorry again for the frustration. I've sent you a support ticket so that a member of the policy team can address any additional questions you have. 

[quintenchann]

So no more news ? Is this a real refund? Or just fooling us ?

[MTpockets2 · Accepted solution]

Hi @jeffereyh,

I see you submitted a support ticket and the refund was handled. If you need any further assitance, feel free to reply back here! 

[jeffereyh]

hi, the refund has not been received in my bank (citiBank) it has been 2 months since the refund has been handled, please assist with this case. thanks.

[Adam7]

I had our team check with our payment provider and the refund was processed to your Visa (I can give you the last 4 if you need, although it's the same card that was charged) on November 15th. I would contact your bank and ask them to check for the refund around that time frame.