Refund

[chloe-afi-grant]

I purchased a monthly plan thing because I wanted to see where exactly my views we're coming from, because I used my website as my art portfolio for job hunting, and wanted to know my portfolio had been seen by the people I've sent it to.  Unfortunately, this wasn't a feature, as I'd been led to believe.  I'd like a refund, per the 30-day money-back policy, but I can't find where to request it.  So I'm requesting it here.

[Adam7 · Accepted solution]

Thanks for posting, @chloe-afi-grant. I've voided the charges and removed the upgrade for you; those charges should fall off of your account without ever settling within a week or so.

[chloe-afi-grant]

Thank you! 

[Adam7]

Not a problem!

[marthart]

Hi Adam,

I´m glad to see there´s somebody taking care of customer requests. I wish I had found this site earlier.

I would be very grateful if you could help me, since today is the last day to request a refund and I haven´t requested it earlier, because I trusted your colleague would solve the problem.

Please, either re-assign my Pro-account and domain to my new site, or give me a refund so that I can then upgrade my new site.

Please help asap!               ref:_00DE0Y7ru._5004W1UqTKh:ref

Many thanks in advance,

Martina

In order to inform you about the issue, I´m going to paste here the correspondence I´ve had:

Hello Martina,
To start from scratch you have to add a new site to your account in order to have the exact format of the new theme you are using. Once you choose the first theme read below.
 Changing themes will not affect any of the content on your site, so anything on your pages – including the images and filler text that come with each theme by default – will still be there when you switch to a different theme. This is so you don’t have to start your website over any time you want to try a new theme. It may be helpful to think of changing themes as similar to trying on a new outfit or pair of shoes – the theme is the look and style of your website, while the content (images, text, etc.) and pages are the substance. For more help on themes, check out our help articles here, here, and here.

Chris C - Weebly Customer Success
Live Chat: weebly.com/app/help
Weebly Hours of operation: 6am-6pm PST M-F | 8am-5pm Sat/Sun

I´ve just found my original site, which means that I now have two sites:

- the PRO site, for which a domain should be registered (also it seems to be available). This site does not allow me to change themes, or if it does, it doesn't make any difference, because everything stays the same.

- a new site with the theme I´ve chosen (Travellin - Dusk2) without any registered domain or paid options which requires me to upgrade.

Would you please be so kind as to transfer my domain to this new site, whose layout looks exactly the way I want and allows me to adapt it to my needs; or make my original site look exactly the same as the new one.

I urgently need to construct my site, so that I can finally publish it.

Please help!

When you create the new site in this account, let me know and I can re-assign the plan over to the new site you create.

ref:_00DE0Y7ru._5004W1UqTKh:ref

Thank you very much for offering support.
When I sent you my last email, I had already created the new site. This is why I said that I now have two sites.
Please help asap!

I´m still waiting for the help you promised.
Please help as soon as possible!
I purchased everything almost one month ago, and I still haven´t been able to publish anything.
PLEASE HELP!

When you create the new site in this account, let me know and I can re-assign the plan over to the new site you create.

ref:_00DE0Y7ru._5004W1UqTKh:ref

...

I created the new site a week ago and have been waiting for your support ever since.

Please re-assign my plan over to the new site, so that I can publish it using the domain I purchased.

Please let me know if you are finally willing to do so. Otherwise, I will be obliged to cancel my purchase. I am more than unhappy with your service.

Please help asap!

Kind regards,

Martina Hartmann

[marthart]

Many thanks for your help!

Unfortunately, my domain had not been registered, although I purchased it one month ago.

Now I have to purchase it again and it seems to be free, but I get stuck in the process:

In the payment details section I confirmed after checking that everything is correct, but a message keeps appearing asking me to correct the marked errors in the form.

The problem is: Nothing is marked, so I do not know what to change.

There is no way I could continue; I can only return and try again obtaining the same frustrating result over and over again.

PLEASE HELP ASAP!

I URGENTLY NEED TO PUBLISH AND I ALREADY PURCHASED THIS DOMAIN A MONTH AGO!

Many thanks in advance,

Martina

[Bernadette3]

Hi @marthart I can see you have a registered domain in your account that is connected to your site. Do you still need help with this? 

[marthart]

Thank you very much for your support! Everything is working well now.

[Coling]

Hello, I purchased a website from you thinking I could transfer from one account to another. Found I cannot do that and/or have run into insurmountable issues. I am requesting a refund and will go back to basics and figure out what exactly I need. Thanks you for your support, my website name is gergrace.com

[Adam7]

I've refunded and canceled your site upgrade for you, @Coling. Did you also want to cancel your domain name? I can cancel and refund the service, but not actually cancel the registration itself so it will remain within our Registrar reseller account until it expires next year.

[Coling]

Yes please if you could cancel the domain name, I really appreciate it, thank you.

[Adam7]

Ok, no problem. I've canceled and refunded the domain name for you as well.

[gerardoperez]

Hi! I also want a refund! Thanks

[Adam7]

I don't see any purchases in the account tied to your Community account, @gerardoperez. What site did you upgrade?

[frank11]

Hi Adam,



I will need a refund as well. My website is still not up and running and it has been over 48 hours of waiting. I have talked to two representatives and they have informed me the same thing, just wait a bit longer until after 48 hours. It's almost 72 hours now. 



I would like a refund of my site. Thank you



Franklin

[frank11]

Hi Adam,

I will need a refund as well. My website is still not up and running and it has been over 48 hours of waiting. I have talked to two representatives and they have informed me the same thing, just wait a bit longer until after 48 hours. It's almost 72 hours now. 

I would like a refund of my site. Thank you

Franklin

[Bernadette3]

Hi @frank1 Just wanted to confirm that you already spoke with support regarding your refund? Thanks!

[sparks82]

Hello,

I had some confusion about mutiple sites and I would like to refund my purchase please.  I will consider a paid plan in the future.  Thank you.

-Brad

[Bernadette3]

Hi Brad. Sorry for the confusion! I see a rep was able to help you out with this earlier today. Please let us know if there's anything else we can help you out with. 

[MmeSherwood5456]

I am looking to get a refund on my account.  It was not what I was looking for.  My name is Krista Sherwood and I don't believe I even have a domain name yet.  I have tried to get a PIN and it is not working.  Can you please cancel and refund my account?

[Adam7]

Not a problem, Krista - I've canceled your refund and voided the charge for you.