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My site copy is stuck copying. What do I do?

[Note: The title of this post has been edited by a moderator.]

I would like to rebuild my site with a different theme.  Completely start over.  I read in the community forum to copy site and the progress bar is not moving.  How long does this take?  

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Square

Best Answer

Site copies can sometimes take some time to complete. If it seems like it has been stuck for a while, try logging out and waiting a while and checking back later. If it's still like that after 24 hours, contact our support team so they can take a look.

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Is there a problem with the copy function? When I copy a website on the dashboard, the copy dissappears as soon as it has processed. Has something changed with the new dashboard design?

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Square

Do you see that if you try a different browser, @Lars_Petersen?

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imageScreenshot Theme Name

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Square

Themes are global, @KG100, so if you have three websites using the same custom theme then changes made to the custom theme for one site will be shown on the others. You'll want to save the custom theme as a new custom theme for each site if you want to edit the themes independently.

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@Adam 

I've seen this solution together with renaming the custom theme copy but I need an explanation on HOW to: "You'll want to save the custom theme as a new custom theme for each site if you want to edit the themes independently."

As someone wrote in this thread: When renaming a copy the name change applies to the main sit as well. In other words, renaming to "separate" the sites doesn't work.

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Hi, I don't have a "manage sites" option. Can you assist? I am trying to make a copy of the live site to make edits/play with a new theme while not disturbing the live site. 

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Square

Thanks for your question, @DM4C.

It's a little counter-intuitive, but you'll need to add a second site first so that the site-switcher shows up and provides the copy option. Click on the menu on the top right and then click the link to add a new site. Follow the steps to do that until you are in the website editor, then exit back to the dashboard. You'll then see a grey sites dropdown on the top left. Click on that, then click the "..." for your original site and you'll see a copy option. 

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Hello! I'm trying to copy an existing site and nothing happens when I click on copy. I've refresehed, closed everything and tried again. Using Chrome.

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Square

It looks like you have 10 sites in your account, @rlyon, which is the maximum number for any account. It should have displayed an error to tell you that, but if you delete a site it should let you make a copy.

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Ah got it, thank you! I wasn't aware of that and a message did not show that. Thank you for your help!
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Square

Not a problem!

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I don't see the option to COPY a website.  The site switcher on my page shows my three sites (one of which I only made so I could try to see if it helped me copy a site).  When I click the "..." on each of my sites, the only option is "delete."  Help would be appreciated!

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Square

Welcome to the Community, @anferny!

The option to copy a site may not be there for some account types. Hopefully this is a feature we can add soon!

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Square Community Moderator

Hey @anferny - Welcome to the Seller Community! As Adam mentioned, not every account has the ability to copy their sites. Can I please get your website URL? 

Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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