Invalid location error

[eolabs]

We are able to process payments using our Square Terminal normally at our main office using both a wifi connection through our company network and using a mobile data personal hotspot. However if we attempt to process a payment at a building approximately 200 metres from the main office using the SAME networks the payments are declined with the message 'Payment not approved. Invalid location'. I stress we are using the same networks, the only difference is the physical location. Any help appreciated. We are in the UK.

[JJ_]

For this particular issue, I will recommend you get in touch with our support team. Our Support team would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here.