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Troubleshooting
Report issues or potential bugs related to using Square. For urgent concerns, please contact us at squareup.com/help.

Recent Discussions

If you’re unable to pair your contactless and chip and pin card reader to your phone or tablet the steps in this post should help toget back up and running in n...

Admin
Posted 08-18-2020 in Troubleshooting
8 Replies

Hi! ive added an item to the dashboard which has 4 different size variations but only 3 are showing on the app? Can anyone help me please?

5 - Supporter
Posted 07-16-2020 in Troubleshooting
4 Replies

Running a hairdressers and using reader for the first time today. 2 stylists both with permissions set but it would appear they will need to constantly disconne...

5 - Supporter
Posted 07-15-2020 in Troubleshooting
4 Replies

[The title of this thread has been edited from the original: PopUp] How do i get the products to always display in their own link rather then just a popup on t...

5 - Supporter
Posted 07-13-2020 in Troubleshooting
1 Reply

Anyone in the past few days had any delayed in processing card payments using the manual method on the iPad? In the past it takes few seconds but the past few d...

5 - Supporter
Posted 07-13-2020 in Troubleshooting
1 Reply

Hi, I just got a square stand in addition to using Square app on my phone. If I update a photo of an item on my phone, it works on the phone, but doesn't sync ...

5 - Supporter
Posted 06-30-2020 in Troubleshooting
3 Replies

Using Square to receive payment. All ok. However to increase sales, we are offering discount coupons. This is where the problem starts. If a customer uses a c...

5 - Supporter
Posted 06-29-2020 in Troubleshooting
4 Replies

Does anyone know how to completely edit store emails. In the current form, I can edit some headlines and that’s about it. I am unable to remove or edit key tex...

5 - Supporter
Posted 06-29-2020 in Troubleshooting
1 Reply

Having problems transferring domain name from Wordpress: went through the online form last night but Wordpress were sending transfer code to wrong email - event...

5 - Supporter
Posted 06-19-2020 in Troubleshooting
3 Replies
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