Item said out of stock when no stock level was set

[Saxon]

I use Square to sell tickets to my shows. I was contacted by someone trying to buy a ticket for one of the nights because it said it was sold out. I had not set any stock levels and the configuration was exactly the same as other nights that were working fine.

Whilst investigating I toggled setting a stock limit on then back off again and this seemed to fix the issue. I have potentially lost sales because of this. Is there anything I can do to stop this happening again or at least get notified when items are showing as out of stock?

[Breffni]

Hi @Saxon, thanks for your post. 

Sorry to hear you ran into this issue. 

Just to confirm - you are selling tickets to your shows from a Square Online site or through an Online Checkout link? 

From your Square Online Dashboard > Items > Site Items > Select the item in question > Additional info > Stock: Can you confirm that 'Track stock' is turned off for this item?  

If so & stock tracking is disabled from the item on the main Square Dashboard, I'd suggest getting in contact with our customer support team directly so they can investigate this further with you. They have access to your account that we don't have here on the Community.

I hope this helps and please let know if there's anything else I can help with here going forward. 

[Saxon]

Hi Alegra, I can confirm that the Thursday night (the one I was having trouble with) has Track Stock set to off, but if I click update on the Friday or Saturday I get a popup saying that I must save to continue and when I click "save" there is a red error message saying "something went wrong, please try again" 

Therefore, I am unable to tell you what the stock options are for Friday and Saturday, however, the site does seem to be working ok https://saxonplayers.square.site/ 

[Saxon]

I've just reported this to customer service. They were able to replicate my issue but couldn't work out what was causing it so they reported it to technical support. I will update once I hear more.

[Breffni]

Thanks for flagging this to support @Saxon. 

Sounds like this is something our Square Online team need to take a look at, but do let us know here when you get any updates.